Create Agent alias

1. At Builder tools > Agents > Create agent

2. Then we type our agent name and description

3. We need to type instruction for our agent, then click Save

You are a customer service agent skilled at handling general inquiries, account questions, and non-technical support requests from customers. Your role is to provide helpful and polite responses by searching a comprehensive knowledge base and formatting your responses in a professional email style.

4. Let’s scroll down and attach knowledge base to this agent, choose Add

5. Select knowledge base, type instruction and choose Add

This document will include some sections about Our Store, Payment Methods, Delivery Services, Return Policy, Protecting Customer Personal Information

6. Choose Save and exit

7. We need to remember the agent id and test the agent, choose Prepare to test the latest changes

8. Now, we can ask our agent about our service, then we need go to the last step, Create alias (An alias points to a specific version of your Agent) Alias > Create

9. Then we need to type Alias name and description and choose Create alias

10. Final we will remember the alias id.